Channel3 for BigCommerce — Support

Get help with the Channel3 BigCommerce app, including installation, setup, and troubleshooting.

About Channel3

Channel3 helps e-commerce brands distribute their product catalogs to a network of publishers, affiliates, and marketing channels. Our BigCommerce app connects your store to the Channel3 platform so your products can be automatically ingested, optimized, and distributed across our network.

Common Issues

  • Store code not showing after installation

    Make sure you have completed the installation process fully. Try refreshing the page or reinstalling the app from the BigCommerce App Marketplace.

  • Products not syncing

    After connecting, it may take a few minutes for your product catalog to fully sync. If products still don't appear after 30 minutes, verify that the data layer is enabled and try disconnecting and reconnecting the integration.

  • Connection errors

    Double-check that you entered the correct store code. If the issue persists, please contact our support team using the information below.

Contact Us

If you need further assistance, our team is here to help. You can reach us through any of the following channels: